Refund policy

Thank you for your purchase from AFROPOP. We strive to provide you with high-quality products and excellent customer service. Please review our return and refund policy below:

Non-Returnable Items:

All AFROPOP products are considered non-returnable. Due to the nature of our products and for hygiene reasons, we cannot accept returns for any items.

Refund Policy:

While our products are non-returnable, we understand that issues may arise. Therefore, we offer a refund option under the following conditions:

  • Eligibility:
    • Refund requests must be submitted within 30 days of the original purchase date.
    • The maximum refund amount per order is $100.
    • Refunds are issued at AFROPOP's discretion and are subject to review.
  • Refundable Circumstances:
    • Damaged or defective products received.
    • Incorrect items shipped.
    • Issues with product quality.
    • Failure for product to arrive.
  • How to Request a Refund:
    • Contact our customer service team at social.media@afropopco.com.
    • Provide your order number, a detailed description of the issue, and clear photographic evidence (if applicable).
    • Our customer service team will review your request and determine eligibility.
  • Refund Processing:
    • If your refund request is approved, we will process the refund to the original payment method used for the purchase.
    • Please allow 5-10 business days for the refund to be processed and reflected in your account.

Important Notes:

  • AFROPOP reserves the right to refuse any refund request that does not comply with this policy.
  • This refund policy applies only to purchases made directly from afropopco.com.
  • Shipping costs are non-refundable.
  • AFROPOP reserves the right to modify this policy at any time without prior notice.

If you have any questions or concerns regarding our return/refund policy, please contact our customer service team.